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Home » Is Cainiao Tracking Fake in 2023? [Revealed]

Is Cainiao Tracking Fake in 2023? [Revealed]

Is Cainiao Tracking Fake in 2023? [Revealed]

Is Cainiao Tracking Fake in 2023? [Revealed]

You’re expecting an order from AliExpress, and Cainiao is the logistics company responsible for the shipping. You are also keeping a close eye on the tracking alerts, and nothing makes sense.

Cainiao Network, the logistics part of Alibaba Group, started Cainiao Carrier Service in 2013 as a logistics platform. It works as a middleman between AliExpress sellers and shipping companies, which speeds up the process of getting orders shipped.

The service works with a huge network of shipping partners, including national and international courier services. As of May 2018, Cainiao was worth 100 billion yuan and was one of China’s biggest “unicorn” companies.

Is Cainiao tracking Fake?

So Let’s Start…

Is Cainiao tracking fake?

Yes, Cainiao may provide a fake tracking

I order parcels to Cyprus, delivered here by local post service. The problem is that all tracking numbers provided by Cainiao are not traced in any post-tracking service, including Cyprus Post. But.. Cainiao is showing parcel movement as if it is traceable. How is it possible in their system if any other country provides no information?!

Also, almost all parcels from Ali to Cyprus delivered by Cainiao service are delayed by 3-4 months. I can only imagine this if Cainiao ships these parcels to the EU in containers around the African continent. Okay, but stop providing fake tracking and delivery estimates!

If you try to open a dispute, Ali relies on the tracking information from Cainiao, and you lose this dispute without a chance to appeal because, according to Cainiao, your parcel is on final delivery! What a scam!

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How accurate is Cainiao?

The company appears to have accurate tracking but still receives many complaints. Cainiao is one of the slowest shipping options, so customers use the tracking information to see how long orders are sitting in warehouses, not moving while waiting for packages to arrive.

Who delivers for Cainiao?

UPS, ZTO Express, FedEx, Pony Express, Yunda, and YTO Express are some of the best shipping companies that Cainiao works with.

Is Cainiao real?

Yes, Cainiao is a real Chinese logistics company. It operates a large network of warehouses and delivery partners throughout China and internationally.

Cainiao Tracking Controversy: Fact or Fiction?

A recurring concern among AliExpress shoppers is the authenticity of the tracking information provided by Cainiao.

Let’s face it, and this is probably why you have reached this article in the first place… your experience with Cainiao has led you to question whether the tracking is fake.

Some online forums have comments from customers claiming that the tracking updates appear inaccurate, delayed, or even fabricated.

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Let’s explore this controversy in a little more detail:

1. Cainiao Tracking Accuracy

AliExpress sellers often give customers tracking numbers that can be used to see where their items are in the shipping process.

Even though delays and wrong tracking information can happen for many reasons, such as customs clearance, limited carrier updates, or unexpected logistical problems, it is important to tell the difference between rare glitches and systemic issues.

2. The Complexity of Global Logistics

The complicated nature of foreign logistics can make it hard to keep track of things.

Once a package is given to a shipping company, Cainiao uses the company’s tracking system to find out where the package is at all times.

Problems can happen when the systems of different companies need to match up, which can cause tracking information to be late or wrong.

Also, some carriers stop following a package once it leaves China, so there can be long gaps between tracking messages.

Customers get new information once the item arrives at its final location and is tracked again by the local carrier.

3. Communication and Transparency

Cainiao has implemented ways to make it easier for customers and AliExpress sellers to talk to each other and share information.

For instance, they added the “Seller’s Shipping Method” to give more transparent information about shipping carriers and estimated arrival times.

This project aims to improve the customer experience and make tracking changes less confusing.

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How long does Cainiao take to deliver?

Shipping MethodShipping TimeCost (1-10 Best)
Cainiao Super Economy30-50 days10
Cainiao Expedited Standard20-40 days8
Cainiao Super Economy For Special Goods20-40 days8
AliExpress Standard15-45 days7

What is an example of a tracking number in Cainiao?

Your tracking number will have anywhere from 10 to 20 digits and letters. Two capital letters (usually “LP”) will always be the first in your number; random numbers should follow them. An example of a tracking number is LP37523395482.

How can I contact Cainiao?

Where is Cainiao based? Hangzhou, China. Head Office

  1. Address: Room 1A, 23 Floor, Saigon Centre 2 Tower, 67 Le Loi, Ben Nghe Ward, District 1, HCMC, Vietnam.
  2. Telephone: +84 866 78 78 60.
  3. Email:
  4. Website:

What is the return policy for Cainiao?

Upon successful pick-up, consumers will receive a return order code to enter into the app, complete the return process, and initiate payment refunds. Cainiao has also upgraded its app’s pricing transparency for customers’ shipping preferences.

How does Cainiao deliver?

Cainiao is a global order-tracking website. They do not ship. Instead, they partner with different shipping companies to be able to track their packages and show which step of the shipping process the shipment is in. If the package shows lost or pending, or the delivery can’t be made, contact the shipping company directly.

Is Cainiao under Alibaba?

Alibaba Group Holding’s logistics arm Cainiao unveiled an express delivery service on Wednesday to facilitate sales from its e-commerce platforms, in Joe Tsai’s first major business move since he was named incoming group chairman last week.

Does Cainiao use planes for shipping?

Cainiao operate the world’s largest fleet of 747 freighter aircraft, providing customers with the broadest array of Boeing 747, 777, 767, and 737 aircraft for domestic, regional, and international cargo and passenger operations.

What is Cainiao warehouse?

Cainiao’s proprietary warehouse management system leverages artificial intelligence (AI), cloud, and automation in smart warehouses to support the exponential rise in demand and parcel volume during global shopping festivals such as Double 11.

Is the tracking number fake?

You can check the tracking number’s format on the carrier’s website. It’s real if your tracking number matches the carriers’ format. If the format doesn’t match, the tracking number is fake.

Conclusion: Is Cainiao tracking fake?

Even though what I’ve said above might make it seem like I’m backing Cainiao and trying to dispel concerns about the accuracy of the tracking information, it’s essential to make it clear that things aren’t as simple as they seem.

AliExpress is in charge of a huge amount of global transportation, so there are bound to be mistakes and delays. But they mean something other than that Cainiao’s tracking skills are broken systemically. They could be better. Very likely, yes, but were they made to be fake? That shouldn’t be likely at all.

At the end of the day, if you are getting bad tracking reports, this answer doesn’t help you. I hope you get your order soon, though.

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Is Cainiao Tracking Fake in 2023? [Revealed]

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